People Connect Associate (MOODY'S LITHUANIA, UAB)
Darbdavys: MOODY'S LITHUANIA, UAB
Miestas: Vilnius
Paskelbta: 2026-11-02
💶 19800 - 31800 €/m. Prieš mokesčius · visa darbo diena · paskelbta 2026-10-28
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Job description:
The People Connect Associate provides a seamless customer experience for Moody's employees across the EMEA region, serving as the primary point of contact for employees and managers.
Leverage the knowledge base to provide consistent and attentive customer service to future and existing Moody's employees across all areas of basic inquiry
Receive inbound inquiries via multiple channels, verify the needs of employees, and assist in resolution; escalate cases after reviewing against team guidelines where further assistance is required
Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received where applicable
Support prioritized employee cases raised within the time zone; act as an inclusive, employee-centric support champion that embodies and reflects Moody's culture throughout all workstreams
Follow defined case management procedures during the processing of employee cases while maintaining confidentiality at all times
Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction
Support operational work across the Moody's People team to drive efficient and consistent processes; establish strong working relationships across global and regional operations teams to support technology and HR processes
Requirements:
Minimum of one to two years of experience in Human Resources, Customer Service, or a related field
Strong oral, written, and interpersonal communication skills in English
Excellent customer service skills with an employee-centric and inclusive approach
Passion for building effective HR processes and data analysis that deliver exceptional user experiences
Ability to use existing procedures to solve both routine and non-standard problems
Business-driven and team-oriented, with the ability to work collaboratively within a team environment
Ability to prioritize, work collaboratively, and thrive in a fast-paced environment, adapting to new technologies as needed
Sound judgement and discretion with sensitive information, with the ability to escalate when appropriate
Effective listening skills and a growth mindset to service a diverse employee population
Commitment to continual process improvement
Experience within SAP, SuccessFactor s, Workday a nd ServiceNow preferred
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
Bachelor's degree or equivalent preferred
Company offers:
Medical, Personal Accident, Life Insurance and Time Off
The People Connect Associate provides a seamless customer experience for Moody's employees across the EMEA region, serving as the primary point of contact for employees and managers.
Leverage the knowledge base to provide consistent and attentive customer service to future and existing Moody's employees across all areas of basic inquiry
Receive inbound inquiries via multiple channels, verify the needs of employees, and assist in resolution; escalate cases after reviewing against team guidelines where further assistance is required
Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received where applicable
Support prioritized employee cases raised within the time zone; act as an inclusive, employee-centric support champion that embodies and reflects Moody's culture throughout all workstreams
Follow defined case management procedures during the processing of employee cases while maintaining confidentiality at all times
Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction
Support operational work across the Moody's People team to drive efficient and consistent processes; establish strong working relationships across global and regional operations teams to support technology and HR processes
Requirements:
Minimum of one to two years of experience in Human Resources, Customer Service, or a related field
Strong oral, written, and interpersonal communication skills in English
Excellent customer service skills with an employee-centric and inclusive approach
Passion for building effective HR processes and data analysis that deliver exceptional user experiences
Ability to use existing procedures to solve both routine and non-standard problems
Business-driven and team-oriented, with the ability to work collaboratively within a team environment
Ability to prioritize, work collaboratively, and thrive in a fast-paced environment, adapting to new technologies as needed
Sound judgement and discretion with sensitive information, with the ability to escalate when appropriate
Effective listening skills and a growth mindset to service a diverse employee population
Commitment to continual process improvement
Experience within SAP, SuccessFactor s, Workday a nd ServiceNow preferred
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
Bachelor's degree or equivalent preferred
Company offers:
Medical, Personal Accident, Life Insurance and Time Off